Are former tenants’ arrears a ticking timebomb of debt?
In 2019 there was over £440 million outstanding in former tenants’ arrears across all English social landlords. That equates to over £100 per property for...
It’s good to talk, but sometimes it’s better to text
For many social landlords it’s getting harder to collect the rent, so now it’s more important than ever for housing officers to be able to prioritise...
What’s more important - Knowledge or Time?
It’s all about the tenants, so we are told. So how do landlords best serve their customers, is it with a specialist or generic model?
Scottish Flexibilities – Your not so flexible friend?
Anger. That was the over-riding emotion I encountered when putting this blog together about Universal Credit.
The Challenges for Scottish RSLs with Universal Credit
The impact of Universal Credit has been felt by Scottish RSLs (Registered Social Landlords) and other institutions who have had first-hand experience of...
London Council Housing in Crisis?
Talk about housing in London and you will hear about the cost of rent and an unaffordable property ladder. For so long the safety net for those unable to...
Universal Credit: A crisis landlords can avert!
Universal Credit is looming and there is one thing that social landlords cannot do and that is ‘do nothing’. Data and comment, included in this blog,...
Navigating the Maze – Collecting the Rent
Most landlords are going to have around a 50% increase on rent they need to collect in the way of direct payments, and managing these cases will be cost...
Are Social Landlords doing enough to mitigate Universal Credit?
Social landlords have never needed to create efficiencies and protect revenues as they do now. The 1% rent cut, ongoing welfare and tenancy reform has...
Is the Benefit Cap a bigger risk to Social Housing Providers than Universal Credit?
Universal Credit has become the main topic of conversation for social housing providers, as there is concern across the sector how it may affect their...
