What’s more important - Knowledge or Time?

by Peter Steele | Sep 24, 2019 | Universal Credit, social housing, generic officers, specialist officers |

It’s all about the tenants, so we are told. So how do landlords best serve their customers, is it with a specialist or generic model?

Scottish Flexibilities – Your not so flexible friend?

by Peter Steele | Dec 04, 2018 | Universal Credit, Scottish RSLs, Scottish Local Authorities, Scottish Flexibilities |

Anger. That was the over-riding emotion I encountered when putting this blog together about Universal Credit.

Can technology help Scottish RSLs bite back against Universal Credit?

by Peter Steele | Mar 19, 2018 | Scottish RSLs |

At the Scottish Housing Festival in February, (27-28 Feb 2018), I attended a very interesting presentation by Gail Ward, Housing Policy Officer at ...