--- title: Mobysoft Blog | Universal Credit description: Universal Credit | Blogs about the wider impact of social housing by Mobysoft --- - 0161 974 2000 [enquiries@mobysoft.com](mailto:enquiries@mobysoft.com) - - [![Mobysoft](https://blog.mobysoft.com/hubfs/Mobysoft_February2018%20Theme/Images/mobysoft_logo.png)](https://www.mobysoft.com/) - [Products](https://www.mobysoft.com/products) - [RentSense](https://www.mobysoft.com/products/rentsense) - [RentSense Lite](https://www.mobysoft.com/products/rentsense-lite) - [RentSense Modules](https://www.mobysoft.com/products/rentsense-modules) - [Solutions](https://www.mobysoft.com/solutions) - [Helping to Manage Welfare Reform](https://www.mobysoft.com/solutions/helping-you-manage-welfare-reform) - [Increasing Collection Rates](https://www.mobysoft.com/solutions/helping-you-streamline-rent-collection) - [Making you more Efficient](https://www.mobysoft.com/solutions/making-you-more-efficient) - [Protecting Revenue and Cash Flow](https://www.mobysoft.com/solutions/protecting-revenue-and-cash-flow) - [Reducing Rent Arrears](https://www.mobysoft.com/solutions/helping-you-bring-down-rent-arrears) - [Supporting Your Switch to Universal Credit](https://www.mobysoft.com/solutions/supporting-your-switch-to-universal-credit) - [How We Work](https://www.mobysoft.com/how-we-work) - [Deployment Process](https://www.mobysoft.com/how-we-work/deployment-process) - [Integration with Housing Management Systems](https://www.mobysoft.com/how-we-work/integration-with-housing-management-systems) - [Client Services](https://www.mobysoft.com/how-we-work/client-services) - [Consultancy](https://www.mobysoft.com/how-we-work/consultancy) - [Support](https://www.mobysoft.com/support) - [About Us](https://www.mobysoft.com/about-us) - [Management Team](https://www.mobysoft.com/about-us/management-team) - [Careers](https://www.mobysoft.com/about-us/careers) - [News](https://www.mobysoft.com/news) - [Events](https://www.mobysoft.com/news/events) - [Blog](https://blog.mobysoft.com/blog) - [Contact Us](https://www.mobysoft.com/contact-us) - [Resources](https://www.mobysoft.com/resources) - [Case Studies](https://www.mobysoft.com/resources/case-studies) - [Guides](https://www.mobysoft.com/resources/guides) - [Brochures](https://www.mobysoft.com/resources/brochures) - [Videos](https://www.mobysoft.com/resources/videos) [![Are former tenants’ arrears a ticking timebomb of debt?](https://blog.mobysoft.com/hubfs/FTA%20Blog.jpg)](https://blog.mobysoft.com/blog/are-former-tenants-arrears-a-ticking-timebomb-of-debt) ## [Are former tenants’ arrears a ticking timebomb of debt?](https://blog.mobysoft.com/blog/are-former-tenants-arrears-a-ticking-timebomb-of-debt) by [Paul Evans](https://blog.mobysoft.com/blog/author/paul-evans) | Nov 05, 2020 | [Universal Credit](https://blog.mobysoft.com/blog/topic/universal-credit), [protecting revenues](https://blog.mobysoft.com/blog/topic/protecting-revenues), [former tenants arrears](https://blog.mobysoft.com/blog/topic/former-tenants-arrears) | In 2019 there was over £440 million outstanding in former tenants’ arrears across all English social landlords. That equates to over £100 per property for... [![It’s good to talk, but sometimes it’s better to text](https://blog.mobysoft.com/hubfs/Blog%20image%20for%20rent%20text.jpg)](https://blog.mobysoft.com/blog/its-good-to-talk-but-sometimes-its-better-to-text) ## [It’s good to talk, but sometimes it’s better to text](https://blog.mobysoft.com/blog/its-good-to-talk-but-sometimes-its-better-to-text) by [Paul Evans](https://blog.mobysoft.com/blog/author/paul-evans) | Jan 23, 2020 | [social landlords](https://blog.mobysoft.com/blog/topic/social-landlords), [Universal Credit](https://blog.mobysoft.com/blog/topic/universal-credit), [rent collection](https://blog.mobysoft.com/blog/topic/rent-collection), [collection rates](https://blog.mobysoft.com/blog/topic/collection-rates), [text messages](https://blog.mobysoft.com/blog/topic/text-messages), [texts](https://blog.mobysoft.com/blog/topic/texts), ["text messaging" "texts"](https://blog.mobysoft.com/blog/topic/text-messaging-texts) | For many social landlords it’s getting harder to collect the rent, so now it’s more important than ever for housing officers to be able to prioritise... [![What’s more important - Knowledge or Time?](https://blog.mobysoft.com/hubfs/gS20Ewg%20-%20Imgur.gif)](https://blog.mobysoft.com/blog/whats-more-important-knowledge-or-time) ## [What’s more important - Knowledge or Time?](https://blog.mobysoft.com/blog/whats-more-important-knowledge-or-time) by [Peter Steele](https://blog.mobysoft.com/blog/author/peter-steele) | Sep 24, 2019 | [Universal Credit](https://blog.mobysoft.com/blog/topic/universal-credit), [social housing](https://blog.mobysoft.com/blog/topic/social-housing), [generic officers](https://blog.mobysoft.com/blog/topic/generic-officers), [specialist officers](https://blog.mobysoft.com/blog/topic/specialist-officers) | It’s all about the tenants, so we are told. So how do landlords best serve their customers, is it with a specialist or generic model? [![Scottish Flexibilities – Your not so flexible friend?](https://blog.mobysoft.com/hubfs/Scottish%20flexibilities.jpg)](https://blog.mobysoft.com/blog/scottish-flexibilities-your-not-so-flexible-friend) ## [Scottish Flexibilities – Your not so flexible friend?](https://blog.mobysoft.com/blog/scottish-flexibilities-your-not-so-flexible-friend) by [Peter Steele](https://blog.mobysoft.com/blog/author/peter-steele) | Dec 04, 2018 | [Universal Credit](https://blog.mobysoft.com/blog/topic/universal-credit), [Scottish RSLs](https://blog.mobysoft.com/blog/topic/scottish-rsls), [Scottish Local Authorities](https://blog.mobysoft.com/blog/topic/scottish-local-authorities), [Scottish Flexibilities](https://blog.mobysoft.com/blog/topic/scottish-flexibilities) | Anger. That was the over-riding emotion I encountered when putting this blog together about Universal Credit. [![The Challenges for Scottish RSLs with Universal Credit](https://blog.mobysoft.com/hubfs/Blog%20the%20challenges%20for%20Scottish%20rsls%20with%20UC.jpg)](https://blog.mobysoft.com/blog/challenges-for-scottish-rsls-with-universal-credit) ## [The Challenges for Scottish RSLs with Universal Credit](https://blog.mobysoft.com/blog/challenges-for-scottish-rsls-with-universal-credit) by [Derek Steele](https://blog.mobysoft.com/blog/author/derek-steele) | Mar 02, 2018 | [Universal Credit](https://blog.mobysoft.com/blog/topic/universal-credit), [Scottish RSLs](https://blog.mobysoft.com/blog/topic/scottish-rsls), [Scottish Local Authorities](https://blog.mobysoft.com/blog/topic/scottish-local-authorities) | The impact of Universal Credit has been felt by Scottish RSLs (Registered Social Landlords) and other institutions who have had first-hand experience of... [![London Council Housing in Crisis?](https://blog.mobysoft.com/hubfs/london%20council%20housing.jpg)](https://blog.mobysoft.com/blog/london-council-housing-crisis) ## [London Council Housing in Crisis?](https://blog.mobysoft.com/blog/london-council-housing-crisis) by [Paul Evans](https://blog.mobysoft.com/blog/author/paul-evans) | Nov 21, 2016 | [Universal Credit](https://blog.mobysoft.com/blog/topic/universal-credit), [London Council Housing](https://blog.mobysoft.com/blog/topic/london-council-housing) | Talk about housing in London and you will hear about the cost of rent and an unaffordable property ladder. For so long the safety net for those unable to... [![Universal Credit: A crisis landlords can avert!](https://blog.mobysoft.com/hubfs/universal%20credit%20crisis%20blog.jpg)](https://blog.mobysoft.com/blog/universal-credit-crisis-landlords-can-avert) ## [Universal Credit: A crisis landlords can avert!](https://blog.mobysoft.com/blog/universal-credit-crisis-landlords-can-avert) by [Derek Steele](https://blog.mobysoft.com/blog/author/derek-steele) | May 27, 2016 | [social landlords](https://blog.mobysoft.com/blog/topic/social-landlords), [Universal Credit](https://blog.mobysoft.com/blog/topic/universal-credit) | Universal Credit is looming and there is one thing that social landlords cannot do and that is ‘do nothing’. Data and comment, included in this blog,... [![Navigating the Maze – Collecting the Rent](https://blog.mobysoft.com/hubfs/collecting%20the%20rent%20blog.jpg)](https://blog.mobysoft.com/blog/collecting-the-rent) ## [Navigating the Maze – Collecting the Rent](https://blog.mobysoft.com/blog/collecting-the-rent) by [Derek Steele](https://blog.mobysoft.com/blog/author/derek-steele) | Apr 12, 2016 | [Universal Credit](https://blog.mobysoft.com/blog/topic/universal-credit), [rent collection](https://blog.mobysoft.com/blog/topic/rent-collection) | Most landlords are going to have around a 50% increase on rent they need to collect in the way of direct payments, and managing these cases will be cost... [![Are Social Landlords doing enough to mitigate Universal Credit?](https://blog.mobysoft.com/hubfs/social%20landlords%20mitigate%20universal%20credit.jpg)](https://blog.mobysoft.com/blog/social-landlords-mitigate-universal-credit) ## [Are Social Landlords doing enough to mitigate Universal Credit?](https://blog.mobysoft.com/blog/social-landlords-mitigate-universal-credit) by [Derek Steele](https://blog.mobysoft.com/blog/author/derek-steele) | Apr 05, 2016 | [social landlords](https://blog.mobysoft.com/blog/topic/social-landlords), [Universal Credit](https://blog.mobysoft.com/blog/topic/universal-credit) | Social landlords have never needed to create efficiencies and protect revenues as they do now. The 1% rent cut, ongoing welfare and tenancy reform has... [![Is the Benefit Cap a bigger risk to Social Housing Providers than Universal Credit?](https://blog.mobysoft.com/hubfs/Ben%20cap%20bigger%20risk%20than%20UC.jpg)](https://blog.mobysoft.com/blog/benefit-cap-bigger-risk-than-universal-credit) ## [Is the Benefit Cap a bigger risk to Social Housing Providers than Universal Credit?](https://blog.mobysoft.com/blog/benefit-cap-bigger-risk-than-universal-credit) by [Derek Steele](https://blog.mobysoft.com/blog/author/derek-steele) | Nov 09, 2015 | [Benefit Cap](https://blog.mobysoft.com/blog/topic/benefit-cap), [welfare reform](https://blog.mobysoft.com/blog/topic/welfare-reform), [Universal Credit](https://blog.mobysoft.com/blog/topic/universal-credit), [Wolverhampton Homes](https://blog.mobysoft.com/blog/topic/wolverhampton-homes), [First Choice Homes Oldham](https://blog.mobysoft.com/blog/topic/first-choice-homes-oldham) | Universal Credit has become the main topic of conversation for social housing providers, as there is concern across the sector how it may affect their... 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