But what's the ROI...no, seriously what's the ROI?

Investing in software systems can often seem time consuming and arduous, but it will all be fixed in the end, right, with clear measurable benefits...

Are former tenants’ arrears a ticking timebomb of debt?

In 2019 there was over £440 million outstanding in former tenants’ arrears across all English social landlords. That equates to over £100 per property...

It’s good to talk, but sometimes it’s better to text

For many social landlords it’s getting harder to collect the rent, so now it’s more important than ever for housing officers to be able to prioritise...

What’s more important - Knowledge or Time?

It’s all about the tenants, so we are told. So how do landlords best serve their customers, is it with a specialist or generic model?

Scottish Flexibilities – Your not so flexible friend?

Anger. That was the over-riding emotion I encountered when putting this blog together about Universal Credit.

Digital & Business Transformation - a never ending tale?

Social landlords face a challenging future through a changing environment. Government policy is impacting rent rolls along with reducing subsidies from...

Can technology help Scottish RSLs bite back against Universal Credit?

At the Scottish Housing Festival in February, (27-28 Feb 2018), I attended a very interesting presentation by Gail Ward, Housing Policy Officer at ...

The Challenges for Scottish RSLs with Universal Credit

The impact of Universal Credit has been felt by Scottish RSLs (Registered Social Landlords) and other institutions who have had first-hand experience...

London Council Housing in Crisis?

Talk about housing in London and you will hear about the cost of rent and an unaffordable property ladder. For so long the safety net for those unable...

Universal Credit: A crisis landlords can avert!

Universal Credit is looming and there is one thing that social landlords cannot do and that is ‘do nothing’. Data and comment, included in this blog,...